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Phone
How to become a subscriber of "Akhali Kselebi"?
Please apply Akhali Kselebi service centers (according to place of residence) to execute an agreement or apply Online.
For additional information please feel free to contact our call center - 11 00 00, 2 75 75 75 or 0-800-00-50-50.

* To execute an agreement at service centers you need to have an Identity card or a passport at hand.
How much time is needed to become a subscriber?
Service shall be provided no later then 10 days since executing the agreement.
How can I change a phone package? Do I need to go to the service center?
To change the phone package please call 11 00 00, 2 75 75 75 or 0-800-00-50-50 from your phone or apply our service center.
Do I have to pay for changing a package?
It's FREE.
How can I receive a detailed printout?
Please visit our Service center.
Note that you have to produce an ID of the person who is the owner of the phone (person who signed the agreement) to receive the detailed printout.
How can I reassign the number?
Please apply "Akhali Kselebi" service center for number reassigning.
Please note that you have to produce an owner's consent and your ID.
Number reassignment fee – 10 GEL

In case of owner's death, you need to produce death certificate.
How can I receive information on charges to my phone?
Pleas call our call center 11 00 00, 2 75 75 75 or 0-800-00-50-50 or apply our web site for online payment service and receive information on charges to your telephone number without leaving home.
Do I have to pay for the information on charges received through call center?
Information about charges, coverage area, rates, technical facilities and internet service or IPTV is FREE.
What is the billing deadline to avoid being one-sidedly disconnected?
The deadline to pay the bill is 25th of each month while per minute debt (for local, national, international, mobile) can be settled until 25th of the following month.
For example: You had a telephone call from Tbilisi to Kutaisi in January. You pay for the received service until 25th of the following month.
When the service is disconnected two-sidedly and how can it be restored?
Service gets disconnected two-sidedly when the debt is not settled within 60 days To restore the service you need to settle the debt completely + pay activation fee 5 GEL.
What is a call within internal network?
A call carried out to "Akhali Kselebi" and "Akhtel" subscribers. (Indexes)
What is a local call?
A call carried out within the same city. For example: From Tbilisi to Tbilisi, from Kutaisi to Kutaisi.
If a subscriber makes a call from Tbilisi to Kutaisi it is called a national call.
How can I get information about national codes and rates?
Please call "Akhali Kselebi" call center at 11 00 00, 2 75 75 75 or 0-800-00-50-50 or visit our web site.
How to make a call abroad?
Please dial: 00 + country code + city code + subscriber's number.
How can I get information about international codes and rates?
To get information about country and city codes & rates please feel free to call "Akhali Kselebi" call center at 11 00 00, 2 75 75 75 or 0-800-00-50-50 or visit our web site.
Is it possible to restrict code – 0?
Yes. Please contact our call center at 11 00 00, 2 75 75 75 or 0-800-00-50-50.
Please note that in case of restriction of code "0" no national and international as well as mobile calls can be made from this number.
What additional services do you offer and how can they be activated?
To get information about additional services please feel free to call "Akhali Kselebi" call center at 11 00 00, 2 75 75 75 or 0-800-00-50-50 or visit our web site.
What can I do if I face a technical problem?
Will you reimburse the delay caused by some technical problem?
In case of telephone service suspension or termination please call the Company Service Center at: 11 00 00, 2 75 75 75 or 0-800-00-50-50.
Recovery of technical failures will be performed within the terms indicated in the agreement. The Term will be determined according to the failure type. Linier-subscriber failure will be recovered the same day upon receipt of the request form if submitted till 16:00. In case of cable damage, the problem will be solved according to the cable size within 24-96 hours.
In case of service termination the subscriber rate will be recalculated and corrected.
Should I pay for calling a technician?
No. it's FREE.
What is a rule of rounding to register a call?
Any call is registered accurate within a second.
Where can I pay charges to my phone?
Please apply our service centers, banks, use pay boxes or online payments system from our web site.
Internet
How to become a subscriber of "Akhali Kselebi"?
Please visit our service center (according to the place of residence) to execute an agreement or apply online.
For additional information please feel free to contact our call center – 11 00 00, 2 75 75 75 or 0-800-00-50-50.

* In order to execute an agreement at our service center You need to have an ID or a passport at hand.
Are there any charges for Service Center calls?
Information at Service Center (11 00 00, 2 75 75 75 or 0-800-00-50-50) about debt, Akhali Kselebi coverage area, tariffs, technical facilities and Internet service or IP TV is FREE.
Is installation FREE?
Yes, it's free.
What are the terms for reinstallation?
In case of re-installation the installation fee is 10 GEL.
How much time is required to become a subscriber of "Akhali Kselebi"?
The service shall be provided no later then 10 days upon signing the agreement.
How can I change the Internet service package? Do I need to go to the service center?
Please call our call center at 11 00 00, 2 75 75 75 or 0-800-00-50-50 or apply our service center.
Do I have to pay for changing the service package?
Changing the package is free.
What is the billing deadline to avoid the service disconnection?
The deadline to pay the bill is until 25th of the current month through pay boxes, online payments system on our web site as well as wire transfer or please apply our service center otherwise the service is suspended.
In case the debt is not settled and reactivation fee – 5 GEL not paid within one month from the service suspension, the Company is entitled to terminate the agreement unilaterally.
What to do if a DSL modem is damaged?
In case the DSL modem is damaged the subscriber is obliged to reimburse the damage to the Company in the amount of 90 GEL.
Can I buy a DSL modem?
A subscriber can purchase the DSL modem for permanent use from the Company at option. (Cost of the equipment is 90 GEL).
For additional information please call our call center 11 00 00, 2 75 75 75 or 0-800-00-50-50.
How can I use stop service?
STOP service or service suspension fee is 3 GEL per month + service activation & deactivation fee (2 GEL in total). To activate STOP service please apply our service center or make a call to our call center 11 00 00, 2 75 75 75 or 0-800-00-50-50 and determine the duration of service.
NOTE: STOP service duration is determined by no more then 3 months per year. Internet service is restored automatically upon expiration of the determined term.
What can I do if I face a technical problem?
Will you reimburse the delay caused by some technical problem?
In case of Internet Service suspension or termination you have to immediately call (maximum within 2 days) Service Center at 11 00 00, 2 75 75 75 or 0-800-00-50-50.
Recovery of technical failures will be performed meeting the terms of the agreement. In case the terms of the agreement are not met, terminated or delayed service period will be recalculated and corrected accordingly.
Should I pay for calling a technician?
No. it's FREE.
What is a global and local speed?
Global speed means access to international internet network. i.e. access to sites placed on foreign server.
Local speed – access to sites placed on Georgian servers (domain.ge).
Is is possible to arrange a neighboring network?
"Akhali Kselebi" ensures internet service connected to one computer. In case of division of individual package the Company remains its right to avoid responsibility for the quality of service .
Why the downloading speed is limited from some web sites?
Downloading speed depends on the server capabilities where the specific web site is placed. Accordingly, each web site is downloaded with different speed, especially when the access to specific web site is mostly demanded.
Do you offer internet service in regions?
Internet service coverage area of "Akhali Kselebi" includes Tbilisi, Kaspi, Gori, Kutaisi, Zestaponi, Terjola, Poti, Zugdidi.
TV
How to become an "Akhali Kselebi" subscriber?
Please visit our service center (according to the place of residence) to execute an agreement or apply online.
For additional information please feel free to contact our call center – 11 00 00, 2 75 75 75 or 0-800-00-50-50.

* In order to execute an agreement at our service center You need to have an ID or a passport at hand.
Are there any charges for Service Center calls?
Information at Service Center (11 00 00, 2 75 75 75 or 0-800-00-50-50) about debt, Akhali Kselebi coverage area, tariffs, technical facilities and Internet service or IP TV is FREE.
Is installation FREE?
Yes, it's free.
How much time is needed to become a subscriber?
Service shall be provided no later then 10 days since execution of the agreement.
What is the billing deadline to avoid the service disconnection?
The deadline to pay the bill is until 25th of the current month through pay boxes, online payments system on our web site as well as wire transfer or please apply our service center otherwise the service is suspended.
In case the debt is not settled and reactivation fee – 5 GEL not paid within one month from the service suspension, the Company is entitled to terminate the agreement unilaterally.
Do you disconnect IPTV service in case of Internet service debt?
Yes. The IPTV service shall be disconnected in case of indebtedness to the Company.
What can I do if STB modem breaks?
If STB modems gets damaged the subscriber is obliged to reimburse the cost of damage (110 GEL).
What can I do if I face a technical problem?
Will you reimburse the delay caused by some technical problem?
In case of Service suspension or termination you have to immediately call (maximum within 2 days) Service Center at 11 00 00, 2 75 75 75 or 0-800-00-50-50.
Recovery of technical failures will be performed meeting the terms of the agreement. In case the terms of the agreement are not met, terminated or delayed service period will be recalculated and corrected accordingly.
Should I pay for calling a technician?
No. it's FREE.
Do you offer IPTV in regions?
Coverage area of "Akhali Kselebi" includes Tbilisi, Kutaisi, Zestaponi, Terjola, Poti and Zugdidi.
Can I connect several TV sets simultaneously?
"Akhali Kselebi" provides service to one connected TV set only.